Team Management
Invite team members, assign roles, and configure each agent's capacity and availability.
The Team Management area is where you grow and tune your team: invite agents and admins, set their roles, and configure how many chats each agent can handle.
Who can use this
Team Management is available to Account Managers, Supervisors, Admins, and Owners. Only Owners and Admins can invite members and change roles.
Add Team Members
Invite people to your ChatFlow organization, assign their role, and manage members and pending invites.
Manage Agent Settings
Set each agent's chat capacity, priority, assigned chatbots, working hours, and availability from Team Management.