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Order Tracking

Give customers real-time order status and delivery updates in the chat by connecting your order system.

Keep customers informed about their orders without a support ticket.

Key benefits

  • Higher satisfaction from instant, transparent updates.
  • Fewer "where is my order" tickets for your team.
  • Self-service order status, any time.

How ChatFlow does it

Connect your store or order system through an API connection so ChatFlow can look up an order by its number and tell the customer its status and delivery details, right in the chat.

What you can configure

  • The order system it connects to, through API connections.
  • Your shipping and returns policies, through FAQs, so the bot can answer follow-up questions too.

Set it up

  1. Set up API connections to sync order data.
  2. Add ChatFlow to your store: Shopify or Magento.