What is ChatFlow?
ChatFlow is an AI customer-experience platform. Build an AI assistant trained on your own content, then put it to work on your website, your channels, the phone, and email.
ChatFlow is an AI customer-experience platform. You build an AI assistant trained on your own content (your documents, FAQs, and website), and it answers your customers in their own words, day and night.
That assistant is the core. Around it, ChatFlow adds the tools to reach customers on more channels and to run the work that comes with support: live agents, analytics, outreach, and more. You can start with just a website chatbot and grow into the rest as you need it.
What you can do with it
| Product | What it does | Learn more |
|---|---|---|
| Chatbots (the core) | An AI assistant trained on your content that answers customers on your website and connected channels like WhatsApp, Instagram, and Messenger. | Set Up Your First Chatbot |
| Echo | Gives your chatbot a phone line. It answers calls 24/7 using the same knowledge, with transcripts, summaries, and sentiment. | Use Echo (Voice AI) |
| Campaigns | Automated WhatsApp reminders sent ahead of a renewal or expiry date, with reply tracking. | Create WhatsApp Campaigns |
| SYNC | An AI email assistant that drafts replies to your inbox for you to review, or answers the confident ones automatically. | Use SYNC for Email |
| Sentinel | A separate product that scores signups for fraud risk through an API, so you can block fake accounts before they reach you. | Use Sentinel |
Running your support
Beyond the products, the dashboard is where your team works day to day:
- See every conversation in one place, and step in with Live Chat when a customer needs a person.
- Manage who is waiting with the live Queue, and route chats to the right agent.
- Understand how you are doing with Sentiment Analysis, Reports, and Predictive Analytics.
- Capture and follow up on Leads and escalations.
For a guide to every part of the dashboard, see the How-To Guides.
Who it's for
ChatFlow fits a one-person business putting a single assistant on its website just as well as a larger support team running multiple chatbots, live agents, and phone and email coverage. You can begin small and turn on more as you grow.
Plans and free trial
Every new account starts with a 30-day free trial that unlocks the full product, so you can try everything before you choose. ChatFlow then has plans from a single-site starter up to a full enterprise tier. See current pricing on the pricing page, or Manage Your Subscription inside the app.
Start here
- Create your account and set up your organization.
- Build your first chatbot and train it on your content.
- Publish it to your website or a channel.
- Explore the products above as you need them.