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United Kingdom · Enterprise

AI customer communication for the UK.Governed, on the record.

ChatFlow answers your customers on web chat and WhatsApp from your own approved content, hands anything sensitive to your team, and logs the source of every AI answer.

Book a 15-minute callSee Enterprise plans
Enterprise plan, priced to your volumes. We set it up with you.

Example Insurance

Website chat

Example

Customer

Hi, I need a copy of my home insurance certificate for my mortgage lender.

ChatFlow AI

I can help with that. To keep your policy secure, please confirm your policy number and date of birth, and I will send your certificate here.

Customer wrote in English, so ChatFlow answered in English.

Who we work with

Built for the conversations your customers start.

See how ChatFlow handles them for your kind of organisation.

A busy street on Baker Street, London
What ChatFlow does

Every conversation, on the record.

Everything below is part of ChatFlow today.

  • Policy details after an identity check

    Where your policy system has an API we can connect to (live today with Epic Bridge), customers confirm who they are and then get policy details, balances and documents in web chat.

  • Claims questions go to your team, with context

    ChatFlow does not guess at a claim. It takes the reference and the question and hands the conversation to a person with everything already captured.

  • WhatsApp reminders and replies

    Send renewal and payment reminders on WhatsApp and answer the replies from your own policy wording.

  • Frustration signals for your team

    Every conversation carries sentiment and frustration signals your team can review, so upset customers stand out, and any conversation can be handed to a person.

  • Answers in the customer's language

    Customers can write in Polish, Welsh, Urdu or any other language and get an answer in the same language, from the same approved content.

  • An audit trail on every AI answer

    With Liability Shield, each answer from your knowledge base is logged with the source document, section and a confidence score, so your team can see why the AI said what it said.

An audit trail on every AI answer

With Liability Shield, each answer from your knowledge base is logged with the source document, section and a confidence score, so your team can see why the AI said what it said.

Where UK claims work happens

About 181,500 people in general insurance and claims.

Employees in non-life insurance, loss adjusting, broking and insurance support across five UK regions, 2024.

  1. Londonabout 85,000
  2. South Eastabout 42,500
  3. North Westincl. Manchester about 5,500about 26,000
  4. Yorkshire and The Humberincl. Leeds about 7,750about 16,400
  5. Scotlandincl. Glasgow about 7,000about 11,600

Source: ONS Business Register and Employment Survey 2024 (open access, via Nomis), employees in SIC 65120, 66210, 66220 and 66290. ONS rounds these figures.

How it starts

From a short call to a governed rollout.

ChatFlow is set up with you, starting from your own documents and policies.

  1. Day one

    A short call with us

    • The conversations you handle today and where people wait
    • What the AI answers and what always goes to a person
    • Channels to start with: web chat, WhatsApp or email
  2. Within days

    Built from your content

    • ChatFlow learns from your documents, policies and website
    • Your team tests real questions before anything goes live
    • Handover rules and the audit trail set up with you
  3. As your IT allows

    Live, then integrated

    • Start with answers from your knowledge base
    • Connect your policy, case or housing system through its API
    • Review conversations, signals and audit trail every week

Already integrated with a Caribbean general insurer's policy system: customers verify their identity, then get their policy details, balance and documents in chat.

Founded by Michael Mullings, who spent over a decade running customer support operations for major financial institutions.

Every business, every size

Find your council area or town.

Each page is built from ONS data on residents, languages and local businesses, for businesses on the Growth plan.

England

East of England

North West

South East

Wales

Scotland

Northern Ireland

Questions

Before you book the call.

What teams ask us first.

How do we get started?

Book a 15-minute call. We look at the conversations you handle today, agree what ChatFlow should answer and what goes to your team, and set it up with you on the Enterprise plan.

How long does it take to go live?

A knowledge-base assistant built from your documents can go live in days. Connecting to a policy, case or housing system depends on your IT access and approvals, and we plan that with you on the first call.

Which UK organisations do you work with?

Insurers, MGAs, claims outsourcers, public bodies and housing associations: organisations that answer the same questions every day and need a record of what the AI said. Each has its own page above.

Where is our data hosted?

Customer data is hosted in the United States today, under the transfer safeguards in our data processing agreement. If you need regional hosting, we scope it with you as part of an Enterprise contract.

How is customer data protected?

ChatFlow runs on SOC 2 Type II-certified infrastructure (our hosting providers) and is pursuing its own ISO 27001 certification. ChatFlow does not currently hold its own SOC 2 or ISO 27001 certification. Our data processing agreement covers UK GDPR, with international transfers under the EU Standard Contractual Clauses and the ICO's UK Addendum. All plans are secured with industry-standard encryption.
Enterprise plan · Priced to your volumes

Governed AI, built with you.

Show us the conversations your team handles every day. We will show you ChatFlow answering them from your own content.

Book a 15-minute callSee Enterprise plans