ChatFlow Logo

website live chat support in the UKEvery customer answered, from Cornwall to Shetland.

One line of code adds a chat widget to WordPress, Shopify, Wix, Webflow or any custom site. The AI answers first and your staff can take over the same chat live.

Start your 14-day free trialSee the Growth plan
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Example Home Store

Website chat

Example

Customer

Hi, do you have the oak bookcase in stock at your shop?

ChatFlow AI

Yes, it is in stock at our shop and we are open until 6pm today.

Customer wrote in English, so ChatFlow answered in English.

business units across the UK (ONS, 2026)
3.2 million
speak another main language (England and Wales)
8.9%
answers on website live chat
24/7

How website live chat works with ChatFlow

Drawn from the latest ONS and Census figures for the UK, with what ChatFlow does about each.

One line of code

The widget works on WordPress, Shopify, Wix, Squarespace, Webflow or any custom site.

Hands typing on a laptop keyboard
A customer buying from a shop owner at the counter

AI first, staff when needed

The AI answers first and your team can take over the same chat live.

A busy London street full of people

Customers write in many languages

8.9% of people in England and Wales have a main language other than English (Census 2021). ChatFlow replies in the language each customer writes in.

Answering the UK customers by this afternoon

No developers, no contracts, no call center to hire.

  1. Point it at your business

    Add your website address and upload any menus, price lists or policies. ChatFlow learns from them in minutes.

  2. Check the answers

    Ask it the questions your customers ask. Adjust anything in plain English until every answer sounds like you.

  3. Go live everywhere

    Paste one line of code on your site and connect WhatsApp. Your team takes over any conversation whenever they want.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Works alongside your other channels

  • AI chat agent

    An AI agent trained on your website, documents and FAQs answers customer questions instantly and hands anything sensitive to your team with the full conversation attached.

    Included in Growth

  • AI email agent

    Sync connects to your Outlook or Gmail inbox, drafts replies from your knowledge base, auto-sends the confident ones and queues the rest for your review.

    Enabled per account on request

  • WhatsApp

    Connect your WhatsApp Business number and the same AI agent answers there, with Facebook Messenger and Instagram available on Growth.

    Included in Growth

Recommended for the UK businesses

The Growth plan

Try every Growth feature free for 14 days. Keep it only if it answers your customers the way you would.

Start your 14-day free trial
  • Website chat, WhatsApp, Facebook Messenger and Instagram in one inbox
  • Answers in the language each customer writes in
  • Up to 5 chatbots and 5 team members
  • 15,000 customer conversations a month
  • Answers cite the exact document and page they came from
  • Analytics and sentiment dashboard, priority support

Questions from the UK business owners

Which plan includes website live chat?

Website live chat is included in the Growth plan, along with Messenger and Instagram. Try it free for 14 days.

Does ChatFlow work anywhere in the UK?

Yes. ChatFlow is online, so businesses in England, Wales, Scotland and Northern Ireland set it up the same way.

Can it answer in other languages?

Yes. It replies in the language each customer writes in, from the same content you approve in English.

Can my team take over a conversation?

Yes. Your team can step into any conversation with the full history in front of them.

How is customer data protected?

ChatFlow runs on SOC 2 Type II-certified infrastructure (our hosting providers) and is pursuing its own ISO 27001 certification. ChatFlow does not currently hold its own SOC 2 or ISO 27001 certification. Our data processing agreement covers UK GDPR, with international transfers under the EU Standard Contractual Clauses and the ICO's UK Addendum. Customer data is hosted in the United States.

Start answering the UK customers today.

Set up in under an hour. Your first 14 days are free, with every Growth feature switched on.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Local figures: ONS mid-year population estimates, mid-2025; ONS UK Business Counts 2026, local units; Census 2021 (England and Wales), main language, ONS. Conversations shown are illustrative examples.