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For Magento

The AI Chat Module for Magento

Add an AI chat widget to your Magento or Adobe Commerce store. ChatFlow answers product and order questions 24/7, recovers carts, and hands the hard ones to your team. Install in minutes.

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80%
Reduction in wait times
24/7
Availability
100K+
Queries handled monthly
65%
Cost reduction

Why Magento merchants choose ChatFlow

Deliver exceptional service at scale with AI-powered automation

MAGENTO CHALLENGE

Big Catalogs Mean Big Questions

Magento stores carry deep catalogs, complex configurable products, and detailed shipping rules. Shoppers stall when they cannot tell which variant fits, whether an item is in stock, or when it will arrive. ChatFlow answers those questions in real time so browsers become buyers instead of bouncing.

  • Answer product and variant questions instantly
  • Reduce cart abandonment with proactive chat
  • Guide shoppers through large catalogs
  • Capture leads outside business hours
Big Catalogs Mean Big Questions
SCALE SUPPORT

Automate the "Where Is My Order" Flood

Order status is the most common ticket for any Magento merchant. ChatFlow handles order, shipping, and return questions automatically, around the clock, so your team focuses on the conversations that actually need a human.

  • Resolve routine questions without an agent
  • Hand off complex issues to your team with full context
  • Works on Magento Open Source and Adobe Commerce
  • No extra headcount as order volume grows
Automate the "Where Is My Order" Flood

Build, Deploy, Respond

Get up and running in minutes, not months

Train it on your catalog and policies

Import your product information, shipping rules, and FAQs so the chatbot answers in your voice with your facts. ChatFlow learns your store, not a generic template.

  • Import products, policies, and help content
  • Answer in your brand voice
  • Configure starter questions for shoppers
  • Keep answers grounded in your own knowledge base
Use Cases

Built for every department

Order Tracking

Let customers check order status and delivery estimates without opening a ticket.

Product Q&A

Answer questions about specs, compatibility, and configurable options across a large catalog.

Cart Recovery

Engage hesitant shoppers on product and checkout pages before they leave.

Returns & Exchanges

Walk customers through your return policy and collect the details your team needs.

Stock & Availability

Tell shoppers what is in stock and suggest alternatives when something is not.

Multi-Store Support

Run a separate chatbot per store view, each with its own knowledge and tone.

Frequently Asked Questions

Everything you need to know about ChatFlow

Is there a chat module for Magento 2?

Yes. ChatFlow provides a chat module for Magento 2 that adds an AI chat widget to your storefront. You install the ChatFlow extension, enter your chatbot ID in the Magento admin, and the widget appears on every page. It works the same way on Adobe Commerce.

How do I install the ChatFlow chat plugin on Magento?

Install the extension with Composer (composer require chatflow/module-chat), enable it with bin/magento module:enable, then run setup:upgrade and clear the cache. In the Magento admin under Stores and Configuration, paste the chatbot ID from your ChatFlow dashboard and turn the widget on. The whole process takes a few minutes.

Does it work with both Adobe Commerce and Magento Open Source?

Yes. The ChatFlow chat module supports Magento Open Source and Adobe Commerce on Magento 2.4 and later. The widget loads the same way on both, so there is nothing different to configure.

Can the chatbot answer order-status questions on my Magento store?

Yes. Connect your store and ChatFlow can look up order status and tracking details so shoppers get an answer instantly instead of waiting on an email. You stay in control of what data the chatbot can access.

Will the chat widget slow down my Magento store?

No. The widget loads asynchronously from a single lightweight script, so it does not block your pages or affect your store speed. It renders after your storefront has loaded.

How much does the Magento chat plugin cost?

The Magento extension is free to install. You pay for your ChatFlow plan, which starts at $14.99 per month, and every plan includes a free trial so you can test it on your store before committing.
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