Long waits are out. Real-time responses are in. Keep up with customer demands, instantly.
Order #4821 · Acme Store · VIP customer
Hi! Is order #4821 ready for pickup?
Yes — packed and ready at 3pm. Locker code sent to your email.
Trusted by enterprise and government teams worldwide
Streamline operations, cut response times to seconds, and keep customers happy. No more bolting together five tools that don't talk to each other.
AI replies across every channel, 24/7. Every answer cites the document it came from, with a confidence score your team can audit.
Sentiment scored on every conversation, every channel, every day. Spot escalations before they happen.
3 escalations caught early · up from 78% last week
Latest praise
All your channels in one inbox: web, WhatsApp, Instagram, Messenger, email, and voice. No context loss between hand-offs.
Hi, is the store open today?
Saw your post. Do you have size M in stock?
I need to return an item from last week.
RE: order confirmation. Need a receipt for my expense report.
Looking for product recommendations.
Inbound call · transcribed by ChatFlow Echo.
Thanks for the quick reply yesterday!
Import support tickets, FAQs, and documents from Google Drive, email, or upload them straight in. ChatFlow re-trains automatically when anything changes.
Refund Policy.md
4.2 KB · synced 2s ago
Onboarding Guide — Google Doc
syncing now…
Shipping FAQ.md
2.8 KB · synced 12s ago
Payment Methods.docx
64 KB · synced 1m ago
Returns Process.pdf
188 KB · synced 41s ago
Brand Voice & Tone.md
5.6 KB · synced 3m ago
[email protected] · 142 tickets
auto-imported every 10 min
Website chat, WhatsApp, Instagram, Messenger, email — one AI works every channel, and one dashboard sees every conversation. Trained once, deployed everywhere.
Faster responses, happier customers, lower costs. Measured every week across every channel. Real numbers from real ChatFlow teams.
Down from 9 hours before ChatFlow.
Customer satisfaction this week, every channel.
$48k/mo down to $18k/mo on the average team.
+1,840 vs last week. Scales without breaking a sweat.
Down from 30% Jamaica BPO baseline. AI handles the burnout work, so your team stays.
Aggregated across 100+ active ChatFlow teams · refreshed weekly.
Watch what happens the moment a customer hits send. Four steps, no human required. Until one is.
Web, WhatsApp, Instagram, email. It all lands in ChatFlow the same way. One inbox, every channel.
Knowledge base · 4,231 documents
Searching duplicate charge policy…
Trained on your docs, FAQs, and past tickets. It locates the exact passage in milliseconds.
Every reply carries a confidence score and a citation pointing back to the source. Auditable by design.
Assigned to Daniel R.
Tier 2 Support · Available now
Transcript attached
• 3 messages from customer
• 2 AI responses (avg 96% confidence)
• Sources cited: Refund Policy, Order Lookup
• Customer sentiment: frustrated → calm
Confidence drops? Customer asks for a person? ChatFlow routes to the right teammate with a full transcript attached.
Cut wait times, automate the repeatable, and move shoppers down the funnel — with the same chatbot.
Let AI handle the routine. Your team handles the cases only humans can.
Smart recommendations, behavioral cues, and CRM-synced leads — turn browsers into buyers.
Every place customers ask for help. ChatFlow plugs into all of them. One-click installs, no dev work, no migrations.
One-line snippet, every visitor covered. Works on every framework, every CMS.
Native integrations with your storefront. Recommend products, recover carts, close sales.
Native channel support. One inbox, every conversation, no context loss between hand-offs.
Public REST API, webhooks, and Zapier so you can wire ChatFlow into whatever your stack runs on.
Plus a public REST API and webhooks for anything else. View developer docs →
Train a chatbot on your knowledge base, paste one line of JavaScript, and you're live in under 5 minutes. No engineering. No migration.