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Pricing

One flat price. AI included, every plan.

No per-resolution fees. No per-seat AI surcharges. No hidden add-ons. Pick the plan that fits today, scale when you're ready.

14-day free trialNo credit cardCancel anytimeAI on every plan
Solo
$14.99/mo
1 user · 1.5K sessions
Essential
$59.99/mo
3 users · 5K · WhatsApp
Most popular
Growth
$125.99/mo
5 users · 15K · Instagram & Messenger
Enterprise
Custom
Unlimited · SOC 2 infra

Solo

1 user
For solo founders getting their first chatbot live. Web widget only, 1 chatbot, FAQ knowledge base.
$14.99
/Monthly
  • 1 chatbot (web widget only)
  • Up to 1,500 chat sessions per month
  • AI chatbot with basic customization
  • FAQ knowledge base (up to 25 entries)
  • Design, Playground & Publish tabs
  • Basic conversations dashboard
  • Embed anywhere with JS snippet
  • 1 seat (owner only)
  • Identity linking & 2FA
  • Email support
  • No setup fee, cancel anytime
Get Started

Essential

Up to 3 users
Support for small businesses, supporting up to 5,000 monthly interactions.
$59.99
/Monthly
  • Up to 3 chatbots
  • Up to 5,000 chat sessions per month
  • AI chatbot with full customization & training
  • FAQs knowledge base (up to 50 entries)
  • Document uploads (up to 25)
  • Website crawl & training (up to 5 links)
  • Website, Wix & WordPress integration
  • WhatsApp Integration
  • Playground & chatbot builder tabs
  • Basic analytics dashboard
  • Up to 3 users
  • Identity linking & 2FA
  • Email Support
Get Started
Save $132/yr with annual

Growth

Most Popular
Ideal for growing businesses, with advanced analytics and multi-platform support for up to 15,000 interactions per month.
$125.99
/Monthly
  • Everything in Essential
  • Cited answers with the document, section and page
  • Up to 5 chatbots
  • Up to 15,000 chat sessions per month
  • Up to 500 knowledge items (150 documents, 150 web links)
  • Up to 5 Users
  • AI Chatbot with full customization and training
  • Facebook Messenger & Instagram DM
  • Priority email and chat support
  • Advanced Integration Capabilities
  • Website Integration
  • Detailed Analytics Dashboard
  • Improved AI-Sentiment Analysis
  • Early Access to New Features
Get Started

Enterprise

Unlimited
Perfect for large organizations, offering unlimited interactions, full customization, priority support, and dedicated account management.
Custom
  • Everything in Growth
  • Unlimited chatbots & users*
  • Unlimited chat sessions & ticket resolutions*
  • Web scraping / URL training & connectors
  • Live Agent Handoff + Queue Management
  • Team management & role hierarchy
  • Broadcast & scheduled campaigns
  • SOC 2 Type II infrastructure, ISO 27001 in progress, HIPAA-ready workflows
  • 24/7 Priority Support
  • Dedicated Account Management
Contact Sales

Unlimited means no preset cap in the product. Enterprise volumes are agreed in your contract and subject to fair use.

Encrypted in transit & at rest
GDPR compliant
SOC 2 Type II infrastructure
ISO 27001in progress
FeaturesSoloEssentialGrowthEnterprise
Basic Features
Monthly Chat Sessions1,5005,00015,000Unlimited*
Users Included1 (owner)Up to 3Up to 5Unlimited*
Chatbots Included1Up to 3Up to 5Unlimited*
Website Integration (Web Widget)
Email Support
AI Capabilities
AI Chatbot with Customization
Knowledgebase AccessUp to 25 itemsUp to 100 itemsUp to 500 itemsUnlimited*
FAQs in Knowledge BaseUp to 25Up to 50Up to 200Unlimited*
Document UploadsUp to 25Up to 150Unlimited*
Web Scraping / TrainingUp to 5Up to 150Unlimited*
WhatsApp Integration
AI-based Experience Optimization
Cited answers (document, section and page)
Approved sources only (declines when unsupported)
Document versions (current and retired)
Enterprise Journey Recommendations
Integrations & API
Wix / WordPress Integration
Webhook Support
API Access
CRM Integration
Facebook Messenger Integration
Instagram DM Integration
Analytics
Basic Analytics Dashboard
Detailed Analytics Dashboard
AI Sentiment Analysis
Answer ratings and review queue
Multilingual Sentiment Analysis
Marketing & Campaigns
Broadcast Campaigns
Scheduled Campaigns
Campaign Analytics
Audience Segmentation
Support & Management
Priority Email/Chat Support
Chat timeout control
Unlimited Ticket Resolutions*
Live Agent Handoff
Queue Management
24/7 Priority Support
Dedicated Account Manager
Account & Security
Identity Linking (Multiple Sign-in Methods)
Two-Factor Authentication (2FA)
Liability Shield
SOC 2 Type II infrastructure
HIPAA-ready workflows
ISO 27001 (in progress)
Early Access
Early Access to New Features

Unlimited means no preset cap in the product. Enterprise volumes are agreed in your contract and subject to fair use.

Why us

The platform customers choose.

Built to scale globally, across 1,150+ languages and dialects. Sentiment-aware AI reads tone and intent so responses feel native, not translated. Enterprise-grade uptime and infrastructure underneath every conversation.

99.99% uptime

Enterprise-grade reliability with near-zero downtime for critical workflows.

Sentiment engine

Reads tone and intent across dialects to make replies feel native, not translated.

1,150+ languages & dialects

Built for regional and linguistic diversity, at global scale.

Global infrastructure

Trusted infrastructure across every major market, ready for enterprise.

Frequently Asked Questions

Everything you need to know about ChatFlow pricing

How much does ChatFlow cost?

ChatFlow has four plans: Solo at $14.99/month (1 user, 1 chatbot, 1,500 sessions — for solo founders), Essential at $59.99/month (3 users, 5,000 AI sessions), Growth at $125.99/month (5 users, 15,000 sessions, sentiment analysis, WhatsApp), and Enterprise with custom pricing (unlimited everything, SOC 2 Type II infrastructure, HIPAA-ready workflows, ISO 27001 in progress). AI is included in every plan, no per-resolution fees.

Is there a free trial?

Yes. ChatFlow offers a 14-day free trial with full access, no credit card required. You can create a chatbot, train it on your knowledge base, and deploy it to your website during the trial.

Do I pay extra for AI or per-resolution fees?

No. Unlike Intercom (which charges $0.99 per Fin AI resolution on top of seat fees), ChatFlow includes the AI chatbot in every plan at flat monthly pricing. There are no per-resolution fees, no per-seat AI surcharges, and no hidden add-ons.

Can I change plans as my business grows?

Yes. Upgrade or downgrade anytime from the billing dashboard. Pro-rated charges apply for mid-cycle upgrades, and your knowledge base, conversation history, and integrations carry over automatically.

What payment methods do you accept?

We accept all major credit and debit cards via Stripe. Enterprise plans can also be invoiced with net-30 terms on request.

Is ChatFlow HIPAA, SOC 2, or ISO 27001 compliant?

ChatFlow runs on SOC 2 Type II-certified infrastructure (our hosting providers) and is pursuing its own ISO 27001 certification. ChatFlow does not currently hold its own SOC 2, HIPAA, or ISO 27001 certification. For Enterprise customers we offer HIPAA-ready configurations with a signed DPA and BAA on request; all plans are secured with industry-standard encryption.

What happens if I exceed my monthly session limit?

ChatFlow notifies you before you hit your session limit. You can upgrade to a higher plan or purchase additional session bundles. We never silently cut off your chatbot during peak traffic; customer conversations always get served.

Can I cancel anytime?

Yes. Cancel from the billing dashboard anytime, and your plan remains active through the end of the current billing period. No cancellation fees.

What AI powers the chatbot? Is it any good?

ChatFlow runs on a blend of large language models (including OpenAI and Anthropic) plus our own retrieval layer that grounds every answer in your knowledge base. The model picks the right answer from your documents instead of generating one, so hallucinations are rare. You can review every conversation and approve or correct AI replies from the inbox.

How do you handle our customer data and PII?

Your customer conversations are encrypted in transit (TLS 1.2+) and at rest. We never train third-party AI models on your data. PII is processed only to answer the customer's question and is auto-redacted in summaries and analytics. Enterprise customers get a signed DPA, configurable retention windows, and the option to host in a dedicated regional environment.

Can I migrate from Intercom, Zendesk, or another tool?

Yes. We import knowledge base articles, FAQs, conversation history, and saved replies from Intercom, Zendesk, Freshchat, Tidio, and most major support tools. Migration usually takes under an hour with our team. Concierge migration is included on Growth and Enterprise plans.

What's NOT included on the Enterprise plan?

Enterprise covers unlimited users, sessions, channels, and the full compliance package (SOC 2 Type II-certified infrastructure, HIPAA-ready workflows, ISO 27001 in progress, signed DPA and BAA on request). The only thing NOT included by default is on-premise / self-hosted deployment, which is available as an add-on for regulated industries that require it. Everything else is in.
Managed services

White-glove support, built for scale.

Strategic support designed for the complex needs of growing enterprise teams. Available on Growth and Enterprise plans.

Priority support

Help whenever you need it, with fast response times from real humans.

Dedicated account manager

A partner who understands your goals and guides your growth from day one.

Full customization

Tailor services and integrations to fit your exact business needs.

Advanced AI guidance

AI-assisted onboarding and configuration tailored to your workflows.

Compliance assistance

Support for SOC 2 Type II infrastructure, HIPAA-ready workflows, and enterprise-grade compliance needs.

Integration support

We help connect CRMs, analytics, and third-party tools smoothly.

14-day trial · No credit card · Cancel anytime

Less waiting. More answering.

Train a chatbot on your knowledge base, paste one line of JavaScript, and you're live in under 5 minutes. No engineering. No migration.

Start free trialBook a demo
Built on SOC 2 Type II-certified infrastructureISO 27001 certification in progress1,150+ languages