Freshchat charges per agent — every new hire increases your bill. And Freddy AI's best features are locked behind expensive tiers. ChatFlow bundles AI, sentiment analysis, and WhatsApp in flat-rate plans that don't punish you for growing.
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See how ChatFlow compares feature-by-feature
| Feature | ChatFlow | Freshchat |
|---|---|---|
| Pricing Model | Flat monthly rate | Per-agent/month |
| AI Chatbot | Included in all plans | Freddy AI (tier-locked) |
| Languages | 1,150+ with dialect support | 40+ |
| Sentiment Analysis | Built-in (Growth+) | Limited |
Included (Growth+) | Higher tiers only | |
| Smart Routing | Workflow-based | IntelliAssign 2.0 |
| Free Plan | Yes, no credit card | Yes (10 agents, limited) |
| Ecosystem | Standalone platform | Part of Freshworks suite |
| Compliance | SOC 2, HIPAA, ISO 27001 (Enterprise) | Freshworks security standards |
Freshchat's Growth plan costs $19/agent/month. Sounds manageable with 5 agents ($95/month). But at 15 agents, you're paying $285/month. At 30 agents, $570/month. And that's before Freddy AI add-ons. ChatFlow's Growth plan is $125.99/month for up to 5 users with AI, sentiment analysis, and WhatsApp — regardless of conversation volume.
Freshchat supports 40+ languages. ChatFlow supports over 1,150 languages and dialects. If you serve customers in emerging markets — the Caribbean, Sub-Saharan Africa, Southeast Asia — ChatFlow understands the dialects your competitors can't.
Freshchat's Freddy AI is capable but its best features require upgrading to Pro ($49/agent) or Enterprise ($79/agent) tiers. ChatFlow includes AI automation in every plan, starting at $59.99/month.
Freshchat works best within the Freshworks suite (Freshdesk, Freshsales, Freshmarketer). If you don't use the full Freshworks ecosystem, you're paying for integration overhead you don't need. ChatFlow works standalone with clean API and webhook integrations.
Get up and running in minutes, not months
Import your FAQ pages, help articles, and product documentation. ChatFlow learns your specific processes, policies, and tone to provide accurate, on-brand responses.
Migrate in minutes, not weeks
Download your Freshchat FAQs and canned responses.
Free account, no credit card required.
Upload your content. ChatFlow learns your business automatically.
Website widget, WhatsApp, email — all from one dashboard.
AI handles conversations with built-in sentiment analysis and language support.
Transparent pricing — no hidden fees
AI included in every plan
5 agents
$125.99/mo (Growth)
10 agents
$125.99/mo
20 agents
Custom
+ Freddy AI
Included
Add-ons and extras not included
5 agents
$95/mo (but limited AI)
10 agents
$190/mo
20 agents
$380/mo
+ Freddy AI
+$30-60/agent/mo
Join thousands of teams already using ChatFlow to deliver exceptional support.
No credit card required. Free tier available.
