The answers, before you ask.

ChatFlow has four plans: Solo at $14.99/month (1 user, 1 chatbot, 1,500 sessions — built for solo founders), Essential at $59.99/month (3 users, 5,000 AI sessions), Growth at $125.99/month (5 users, 15,000 sessions, sentiment analysis, WhatsApp), and Enterprise with custom pricing (unlimited everything, SOC 2 Type II infrastructure, HIPAA-ready workflows, ISO 27001 in progress). AI is included in every plan, no per-resolution fees.

Yes. ChatFlow offers a 14-day free trial with full access. Add a card to go live, pay nothing today, and cancel any time before the trial ends to pay nothing. You can create a chatbot, train it on your knowledge base, and deploy it to your website during the trial.

No. Unlike Intercom (which charges $0.99 per Fin AI resolution on top of seat fees), ChatFlow includes the AI chatbot in every plan at flat monthly pricing. There are no per-resolution fees, no per-seat AI surcharges, and no hidden add-ons.

Enterprise covers unlimited users, sessions, channels, and the full compliance package (SOC 2 Type II-certified infrastructure, HIPAA-ready workflows, ISO 27001 in progress, signed DPA and BAA on request). The only thing NOT included by default is on-premise / self-hosted deployment, which is available as an add-on for regulated industries that require it. Everything else is in.

Yes. Get in touch with our team and we will walk you through eligibility and discount details.

ChatFlow runs on a blend of large language models (including OpenAI and Anthropic) plus our own retrieval layer that grounds every answer in your knowledge base. The model picks the right answer from your documents instead of generating one, so hallucinations are rare. You can review every conversation and approve or correct AI replies from the inbox.

ChatFlow notifies you before you hit your session limit. You can upgrade to a higher plan or purchase additional session bundles. We never silently cut off your chatbot during peak traffic; customer conversations always get served.

ChatFlow runs on SOC 2 Type II-certified infrastructure (our hosting providers) and is pursuing its own ISO 27001 certification. ChatFlow does not currently hold its own SOC 2, HIPAA, or ISO 27001 certification. For Enterprise customers we offer HIPAA-ready configurations with a signed DPA and BAA on request; all plans are secured with industry-standard encryption.

Your customer conversations are encrypted in transit (TLS 1.2+) and at rest. We never train third-party AI models on your data. PII is processed only to answer the customer’s question and is auto-redacted in summaries and analytics. Enterprise customers get a signed DPA, configurable retention windows, and the option to host in a dedicated regional environment.

Yes. We import knowledge base articles, FAQs, conversation history, and saved replies from Intercom, Zendesk, Freshchat, Tidio, and most major support tools. Migration usually takes under an hour with our team. Concierge migration is included on Growth and Enterprise plans.

Yes. Upgrade or downgrade anytime from the billing dashboard. Pro-rated charges apply for mid-cycle upgrades, and your knowledge base, conversation history, and integrations carry over automatically.

We accept all major credit and debit cards via Stripe. Enterprise plans can also be invoiced with net-30 terms on request.

Yes. Cancel from the billing dashboard anytime, and your plan remains active through the end of the current billing period. No cancellation fees.

Cancel anytime from your account settings. Your plan stays active through the end of the current billing period, and there are no cancellation fees.

All invoices live in your account settings under billing. View and download them anytime for your records.

Yes. Upgrade or downgrade anytime from your billing dashboard. Pro-rated charges apply for mid-cycle upgrades, and your knowledge base, conversation history, and integrations carry over automatically.