Chatbase builds chatbots. ChatFlow builds customer support operations. Ticketing, human handoff, sentiment analysis, WhatsApp, and analytics — everything your team needs in one platform, not a single-feature tool.
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See how ChatFlow compares feature-by-feature
| Feature | ChatFlow | Chatbase |
|---|---|---|
| Platform Type | Full support platform | Chatbot builder only |
| Channels | Web, WhatsApp, email, social | Web widget, API |
| Human Handoff | Automatic (Enterprise) | Not available |
| Ticketing | AI-powered resolution | Not available |
| Analytics | Detailed dashboard | Basic |
| Languages | 1,150+ with dialect support | Multi-language via LLM |
| Sentiment Analysis | Built-in (Growth+) | Not available |
| Compliance | SOC 2 infra · HIPAA-ready · ISO 27001 in progress | Basic |
| Setup Speed | Minutes | 10-15 minutes |
| Entry Price | $59.99/mo | $40/mo (Hobby) |
Chatbase builds chatbots — and that's it. No ticketing system. No human handoff. No omnichannel messaging. When a customer needs to talk to a real person, Chatbase has no answer. ChatFlow is a complete support platform: AI chatbot, human handoff, ticketing, analytics, and multi-channel support.
Chatbase deploys a web widget and an API. ChatFlow connects your support across web chat, WhatsApp, email, and social messaging — all from a unified dashboard. Meet your customers where they are.
Chatbase has a 2.1/5 rating on Trustpilot, with users reporting unresponsive customer support, unauthorized charges after cancellation, and denied refund requests. ChatFlow provides priority support on Growth and Enterprise plans with real humans who respond.
Chatbase offers basic security. ChatFlow runs on SOC 2 Type II-certified infrastructure with HIPAA-ready workflows (signed DPA and BAA on request) and ISO 27001 in progress, opening doors to regulated industries like healthcare, finance, and government.
Get up and running in minutes, not months
Import your FAQ pages, help articles, and product documentation. ChatFlow learns your specific processes, policies, and tone to provide accurate, on-brand responses.
Migrate in minutes, not weeks
Download your Chatbase knowledge base documents and training sources.
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Upload your docs, PDFs, or paste URLs. ChatFlow trains automatically.
Replace the Chatbase widget with ChatFlow's embed code.
Set up ticketing, human handoff, and WhatsApp — features Chatbase doesn't offer.
Transparent pricing — no hidden fees
AI included in every plan
Basic chatbot
$59.99/mo
Chatbot + support tools
$59.99/mo (all included)
Growth
$125.99/mo
Enterprise
Custom
Add-ons and extras not included
Basic chatbot
$40/mo (Hobby)
Chatbot + support tools
Not available at any price
Growth
$150+/mo (Standard)
Enterprise
$500/mo (Pro)
Join thousands of teams already using ChatFlow to deliver exceptional support.
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