Drawn from the latest ONS and Census figures for Southwark, with what ChatFlow does about each.
Southwark has 62 business units for every 1,000 residents, against about 47 across the UK. When customers have that many alternatives, the business that answers first usually wins the enquiry.
Enquiries worth qualifying
21.4% of business units in Southwark are in professional, scientific and technical services, above the UK share of 13.9%. Here, partners and advisers lose billable hours to the same fee and process questions every week.
With 19,270 business units in Southwark, customers rarely wait for a slow reply; they message the next business on the list.