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AI customer support in GraysEvery message answered, day and night.

An AI agent trained on your business answers Grays customers on your website and WhatsApp in seconds and hands anything sensitive to your team.

  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Example Roofing

Website chat

Example

Customer

A few tiles came off my roof in the wind. Can someone take a look?

ChatFlow AI

Sorry to hear that. We cover the whole area and quotes are free. Can I take your postcode, a photo if you have one, and the best number for our surveyor to call you?

Customer wrote in English, so ChatFlow answered in English.

residents at the 2021 Census
44,345
of residents born outside the UK (typical town: 12.8%)
26.4%
answers on website chat and WhatsApp
24/7

Grays at a glance

Grays is a town in Thurrock, East of England, with 44,345 residents at the 2021 Census. Half of residents are under 37. 62.9% of households own their home, 21.4% rent privately and 15.7% rent from a council or housing association. 26.4% of residents were born outside the UK.

Why Grays businesses answer faster with AI

Drawn from the latest ONS and Census figures for Grays, with what ChatFlow does about each.

26.4% born outside the UK

Nearly 26 in every 100 Grays residents were born abroad (Census 2021). Customers can message in their first language and get the answer in it.

A busy London street full of people
Two young women looking at a phone on a city street

Customers who expect a quick reply

Grays's median age of 37 sits 3.6 years below the typical town. A business that answers on WhatsApp in seconds fits how these customers already talk.

A red telephone box and post box outside a shop

24.4% of Thurrock's residents

Grays had 44,345 residents at the 2021 Census, about 24.4% of everyone in Thurrock. Customers there message at all hours, whether or not anyone is at the desk.

A nurse pushing a wheelchair through a hospital corridor

Most residents work in wholesale and retail trade

19.8% of working Grays residents are in wholesale and retail trade, the town's largest field of work, ahead of construction (12.1%) and transportation and storage (11%). Many of them message businesses before or after their shift.

Answering Grays customers by this afternoon

No developers, no contracts, no call center to hire.

  1. Point it at your business

    Add your website address and upload any menus, price lists or policies. ChatFlow learns from them in minutes.

  2. Check the answers

    Ask it the questions your customers ask. Adjust anything in plain English until every answer sounds like you.

  3. Go live everywhere

    Paste one line of code on your site and connect WhatsApp. Your team takes over any conversation whenever they want.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

One AI agent on every chat channel

  • AI chat agent

    An AI agent trained on your website, documents and FAQs answers customer questions instantly and hands anything sensitive to your team with the full conversation attached.

    Included in Growth
  • Website live chat

    One line of code adds a chat widget to WordPress, Shopify, Wix, Webflow or any custom site. The AI answers first and your staff can take over the same chat live.

    Included in Growth
  • AI email agent

    Sync connects to your Outlook or Gmail inbox, drafts replies from your knowledge base, auto-sends the confident ones and queues the rest for your review.

    Enabled per account on request
  • WhatsApp

    Connect your WhatsApp Business number and the same AI agent answers there, with Facebook Messenger and Instagram available on Growth.

    Included in Growth

Thurrock's largest business sectors

Construction

1,920 businesses

23.3% of local businesses

Capture quote requests at any hour, answer service-area questions and pass ready-to-price jobs to your estimator.

Retail, wholesale and motor trade

1,390 businesses

16.9% of local businesses

Tell shoppers what is in stock, when it will arrive and how returns work, before they give up and buy elsewhere.

Transport and storage

1,270 businesses

15.4% of local businesses

Handle where-is-my-delivery and collection questions so your drivers can keep driving.

Recommended for Grays businesses

The Growth plan

Try every Growth feature free for 14 days. Keep it only if it answers your customers the way you would.

  • Website chat, WhatsApp, Facebook Messenger and Instagram in one inbox
  • Answers in the language each customer writes in
  • Up to 5 chatbots and 5 team members
  • 15,000 customer conversations a month
  • Answers cite the exact document and page they came from
  • Analytics and sentiment dashboard, priority support

Questions from Grays business owners

Can a Grays business set this up itself?

Yes. Any business in Grays can set ChatFlow up online in under an hour: add your website and documents, test the answers, then add the chat widget to your site or connect WhatsApp.

Can it answer in other languages?

Yes. It replies in the language each customer writes in. Across Thurrock, the most common main languages after English are Romanian and Polish (Census 2021).

Which plan should we choose?

Most start on Growth, which covers website chat, WhatsApp, Messenger and Instagram with one AI agent. The first 14 days are a free trial.

Can my team take over a conversation?

Yes. Your team sees every conversation as it happens and can step into the same chat, with the full history in front of them.

How is customer data protected?

ChatFlow runs on SOC 2 Type II-certified infrastructure (our hosting providers) and is pursuing its own ISO 27001 certification. ChatFlow does not currently hold its own SOC 2 or ISO 27001 certification. Our data processing agreement covers UK GDPR, with international transfers under the EU Standard Contractual Clauses and the ICO's UK Addendum. Customer data is hosted in the United States.

Start answering Grays customers today.

Set up in under an hour. Your first 14 days are free, with every Growth feature switched on.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Local figures: ONS, Towns and cities: characteristics of built-up areas, England and Wales: Census 2021; ONS UK Business Counts 2026, local units; Census 2021 (England and Wales), main language, ONS. Conversations shown are illustrative examples.