8,783
Housing Ombudsman determinations in 2025-26, about 24% more than the year before.
ChatFlow takes repair reports and tenant questions on web chat and WhatsApp, flags urgent repairs to your team straight away, and answers everyday questions from your own policies.
Example Homes
Website chat
Customer wrote in English, so ChatFlow answered in English.
What the ombudsman and the regulator are reporting.
8,783
Housing Ombudsman determinations in 2025-26, about 24% more than the year before.
80%
Share of cases the Housing Ombudsman determined in 2025-26 that contained a finding about responsive repairs.
35.5%
Median tenant satisfaction with complaint handling, the lowest of all tenant perception measures in 2024/25.
Everything below is part of ChatFlow today.
ChatFlow answers from the guidance, policies and letters you publish, day and night, on your website and WhatsApp.
Anything about a live case, decision or repair goes to your team with the conversation and the customer's details already captured.
People can write in Welsh, Polish, Urdu or any other language and get an answer in the same language, from the same approved content.
Every conversation carries sentiment and frustration signals your team can review, so upset people stand out, and any conversation can be handed to a person.
Upload your guidance, letters and FAQs. ChatFlow answers from them, and your team tests real questions before anything goes live.
With Liability Shield, each answer from your knowledge base is logged with the source document, section and a confidence score, so your team can see why the AI said what it said.
ChatFlow logs the repair, flags urgency from your own rules and passes it to your team. It does not commit to appointment times or make decisions on complaints.
ChatFlow is set up with you, starting from your own documents and policies.
Already integrated with a Caribbean general insurer's policy system: customers verify their identity, then get their policy details, balance and documents in chat.
Founded by Michael Mullings, who spent over a decade running customer support operations for major financial institutions.
What teams ask us first.
Show us how tenants contact you today. We will show you ChatFlow taking those repairs and questions from your own policies.