+110%
Rise in the wait before motor repairs start, from 15 to 31 days between 2019 and 2023.
ChatFlow answers claimant questions on web chat and WhatsApp from each client's approved content, hands every claim-specific question to your handlers, and logs the source of every AI answer.
Example Claims
Website chat
Customer wrote in English, so ChatFlow answered in English.
Regulators expect insurers to monitor claims outcomes, including the work they outsource.
+110%
Rise in the wait before motor repairs start, from 15 to 31 days between 2019 and 2023.
11 of 23
Home and travel insurers in the FCA's review had no specific or only inadequate monitoring of outcomes for vulnerable customers.
45,417
New insurance cases at the Financial Ombudsman Service in 2025/26.
Everything below is part of ChatFlow today.
Where your policy system has an API we can connect to (live today with Epic Bridge), customers confirm who they are and then get policy details, balances and documents in web chat.
ChatFlow does not guess at a claim. It takes the reference and the question and hands the conversation to a person with everything already captured.
Send renewal and payment reminders on WhatsApp and answer the replies from your own policy wording.
Every conversation carries sentiment and frustration signals your team can review, so upset customers stand out, and any conversation can be handed to a person.
Customers can write in Polish, Welsh, Urdu or any other language and get an answer in the same language, from the same approved content.
With Liability Shield, each answer from your knowledge base is logged with the source document, section and a confidence score, so your team can see why the AI said what it said.
Each client gets its own assistant built from its own approved content, with its own handover rules and its own audit trail of every AI answer.
Employees in non-life insurance, loss adjusting, broking and insurance support across five UK regions, 2024.
Source: ONS Business Register and Employment Survey 2024 (open access, via Nomis), employees in SIC 65120, 66210, 66220 and 66290. ONS rounds these figures.
ChatFlow is set up with you, starting from your own documents and policies.
Already integrated with a Caribbean general insurer's policy system: customers verify their identity, then get their policy details, balance and documents in chat.
Founded by Michael Mullings, who spent over a decade running customer support operations for major financial institutions.
What teams ask us first.
Show us how your clients' claimants contact you today. We will show you ChatFlow handling those conversations from each client's content.