An AI agent trained on your business answers Norwich customers on your website and WhatsApp in seconds, in the language they write in, and hands anything sensitive to your team.
Example Home Store
Customer wrote in English, so ChatFlow answered in English.
Home to 145,676 people at the mid-2025 estimate, up 1.7% since 2021, Norwich is a council area in East of England, England. Its 6,590 business units are led by retail, wholesale and motor trade (20.3%), professional, scientific and technical services (13.8%) and hospitality: accommodation and food (9.8%). 10% of residents have a main language other than English, most often Polish, Lithuanian and Romanian.
Drawn from the latest ONS and Census figures for Norwich, with what ChatFlow does about each.
In the 2021 Census, 10% of Norwich residents said their main language is not English, led by Polish (1.2%) and Lithuanian (0.9%). ChatFlow answers each customer in the language they write in, from the same approved content.
Norwich has a higher share of hospitality: accommodation and food businesses than the UK as a whole (9.8% against 7%), and hospitality businesses get many of their questions about menus, opening hours and group bookings after the office would normally close.
Norwich has a higher share of retail, wholesale and motor trade businesses than the UK as a whole (20.3% against 16%), and a shopper who waits too long for a stock answer usually buys online instead.
7.1% of business units in Norwich are in health and social care, above the UK share of 5.6%. Here, patients and families look for answers in the evening, when reception is closed.
No developers, no contracts, no call center to hire.
Add your website address and upload any menus, price lists or policies. ChatFlow learns from them in minutes.
Ask it the questions your customers ask. Adjust anything in plain English until every answer sounds like you.
Paste one line of code on your site and connect WhatsApp. Your team takes over any conversation whenever they want.
An AI agent trained on your website, documents and FAQs answers customer questions instantly and hands anything sensitive to your team with the full conversation attached.
Included in GrowthOne line of code adds a chat widget to WordPress, Shopify, Wix, Webflow or any custom site. The AI answers first and your staff can take over the same chat live.
Included in GrowthSync connects to your Outlook or Gmail inbox, drafts replies from your knowledge base, auto-sends the confident ones and queues the rest for your review.
Enabled per account on requestConnect your WhatsApp Business number and the same AI agent answers there, with Facebook Messenger and Instagram available on Growth.
Included in Growth20.3% of local businesses
Answer stock, delivery and returns questions instantly and catch shoppers who would otherwise leave for a competitor.
13.8% of local businesses
Answer fee and process questions for new clients and send only the serious enquiries to your partners.
9.8% of local businesses
Give guests menus, allergens, opening hours and group-booking details the moment they ask.
Recommended for Norwich businesses
Try every Growth feature free for 14 days. Keep it only if it answers your customers the way you would.
Set up in under an hour. Your first 14 days are free, with every Growth feature switched on.
Local figures: ONS mid-year population estimates, mid-2025; ONS UK Business Counts 2026, local units; Census 2021 (England and Wales), main language, ONS. Conversations shown are illustrative examples.
