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AI email customer support in the UKAnswer customers in seconds, anywhere in the UK.

Sync connects to your Outlook or Gmail inbox, drafts replies from your knowledge base, auto-sends the confident ones and queues the rest for your review.

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  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Example Accountants

Email

Example

Customer

Can you help with my self assessment tax return?

ChatFlow AI

Yes, we prepare self assessment returns for sole traders and landlords. Our fees and the documents we need are on our website. Can I take your details for a free initial call?

Customer wrote in English, so ChatFlow answered in English.

business units across the UK (ONS, 2026)
3.2 million
speak another main language (England and Wales)
8.9%
answers on ai email agent
24/7

How ai email agent works with ChatFlow

Drawn from the latest ONS and Census figures for the UK, with what ChatFlow does about each.

Drafts from your knowledge base

Sync connects to Outlook or Gmail, drafts replies from your content and queues anything uncertain for review.

An adviser going through a contract with two clients
Someone typing on a laptop at home

Enabled on request

The email agent is switched on per account. Ask us when you sign up.

A busy London street full of people

Customers write in many languages

8.9% of people in England and Wales have a main language other than English (Census 2021). ChatFlow replies in the language each customer writes in.

Answering the UK customers by this afternoon

No developers, no contracts, no call center to hire.

  1. Point it at your business

    Add your website address and upload any menus, price lists or policies. ChatFlow learns from them in minutes.

  2. Check the answers

    Ask it the questions your customers ask. Adjust anything in plain English until every answer sounds like you.

  3. Go live everywhere

    Paste one line of code on your site and connect WhatsApp. Your team takes over any conversation whenever they want.

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  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Works alongside your other channels

  • AI chat agent

    An AI agent trained on your website, documents and FAQs answers customer questions instantly and hands anything sensitive to your team with the full conversation attached.

    Included in Growth

  • Website live chat

    One line of code adds a chat widget to WordPress, Shopify, Wix, Webflow or any custom site. The AI answers first and your staff can take over the same chat live.

    Included in Growth

  • WhatsApp

    Connect your WhatsApp Business number and the same AI agent answers there, with Facebook Messenger and Instagram available on Growth.

    Included in Growth

Recommended for the UK businesses

The Growth plan

Try every Growth feature free for 14 days. Keep it only if it answers your customers the way you would.

Start your 14-day free trial

The email agent is enabled per account on request.

  • Website chat, WhatsApp, Facebook Messenger and Instagram in one inbox
  • Answers in the language each customer writes in
  • Up to 5 chatbots and 5 team members
  • 15,000 customer conversations a month
  • Answers cite the exact document and page they came from
  • Analytics and sentiment dashboard, priority support

Questions from the UK business owners

Which plan includes ai email agent?

AI email agent is enabled per account on request.

Does ChatFlow work anywhere in the UK?

Yes. ChatFlow is online, so businesses in England, Wales, Scotland and Northern Ireland set it up the same way.

Can it answer in other languages?

Yes. It replies in the language each customer writes in, from the same content you approve in English.

Can my team take over a conversation?

Yes. Your team can step into any conversation with the full history in front of them.

How is customer data protected?

ChatFlow runs on SOC 2 Type II-certified infrastructure (our hosting providers) and is pursuing its own ISO 27001 certification. ChatFlow does not currently hold its own SOC 2 or ISO 27001 certification. Our data processing agreement covers UK GDPR, with international transfers under the EU Standard Contractual Clauses and the ICO's UK Addendum. Customer data is hosted in the United States.

Start answering the UK customers today.

Set up in under an hour. Your first 14 days are free, with every Growth feature switched on.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Local figures: ONS mid-year population estimates, mid-2025; ONS UK Business Counts 2026, local units; Census 2021 (England and Wales), main language, ONS. Conversations shown are illustrative examples.