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AI customer support in BrentAnswer every customer, in English, Gujarati and more.

An AI agent trained on your business answers Brent customers on your website and WhatsApp in seconds, in the language they write in, and hands anything sensitive to your team.

  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Example Home Store

WhatsApp

Example

Customer

Hi, do you have the oak bookcase in stock at your shop?

ChatFlow AI

Yes, it is in stock at our shop and we are open until 6pm today.

Customer wrote in English, so ChatFlow answered in English.

businesses in Brent
17,355
of residents mainly speak another language
33.7%
answers, in the language each customer writes in
24/7

Brent at a glance

Brent is a council area in London, England with 352,201 residents (mid-2025 estimate), up 3.8% since 2021. Its 17,355 business units are led by retail, wholesale and motor trade (19.2%), construction (14.7%) and professional, scientific and technical services (12.6%). 33.7% of residents have a main language other than English, most often Gujarati, Romanian and Arabic.

Why Brent businesses answer faster with AI

Drawn from the latest ONS and Census figures for Brent, with what ChatFlow does about each.

33.7% speak another main language

In the 2021 Census, 33.7% of Brent residents said their main language is not English, led by Gujarati (6.6%) and Romanian (4.8%). ChatFlow answers each customer in the language they write in, from the same approved content.

A busy London street full of people
English terraced houses with cars parked outside

Viewing requests at all hours

5.9% of business units in Brent are in property, above the UK share of 4.4%. Here, property businesses receive viewing and rental enquiries around the clock, and the first reply often secures the applicant.

A barista serving a customer in a café

Small teams, busy inboxes

ONS counts 17,355 business units in Brent (2026). Most are small teams where nobody is free to answer every message the moment it arrives.

A customer buying from a shop owner at the counter

3,340 businesses in retail, wholesale and motor trade

3,340 of Brent's business units are in retail, wholesale and motor trade, 19.2% of all local businesses. Answer stock, delivery and returns questions instantly and catch shoppers who would otherwise leave for a competitor.

Answering Brent customers by this afternoon

No developers, no contracts, no call center to hire.

  1. Point it at your business

    Add your website address and upload any menus, price lists or policies. ChatFlow learns from them in minutes.

  2. Check the answers

    Ask it the questions your customers ask. Adjust anything in plain English until every answer sounds like you.

  3. Go live everywhere

    Paste one line of code on your site and connect WhatsApp. Your team takes over any conversation whenever they want.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

One AI agent on every chat channel

  • AI chat agent

    An AI agent trained on your website, documents and FAQs answers customer questions instantly and hands anything sensitive to your team with the full conversation attached.

    Included in Growth
  • Website live chat

    One line of code adds a chat widget to WordPress, Shopify, Wix, Webflow or any custom site. The AI answers first and your staff can take over the same chat live.

    Included in Growth
  • AI email agent

    Sync connects to your Outlook or Gmail inbox, drafts replies from your knowledge base, auto-sends the confident ones and queues the rest for your review.

    Enabled per account on request
  • WhatsApp

    Connect your WhatsApp Business number and the same AI agent answers there, with Facebook Messenger and Instagram available on Growth.

    Included in Growth

Brent's largest business sectors

Retail, wholesale and motor trade

3,340 businesses

19.2% of local businesses

Tell shoppers what is in stock, when it will arrive and how returns work, before they give up and buy elsewhere.

Construction

2,550 businesses

14.7% of local businesses

Capture quote requests at any hour, answer service-area questions and pass ready-to-price jobs to your estimator.

Professional, scientific and technical services

2,195 businesses

12.6% of local businesses

Answer fee and process questions for new clients and send only the serious enquiries to your partners.

Recommended for Brent businesses

The Growth plan

Try every Growth feature free for 14 days. Keep it only if it answers your customers the way you would.

  • Website chat, WhatsApp, Facebook Messenger and Instagram in one inbox
  • Answers in the language each customer writes in
  • Up to 5 chatbots and 5 team members
  • 15,000 customer conversations a month
  • Answers cite the exact document and page they came from
  • Analytics and sentiment dashboard, priority support

Questions from Brent business owners

Does ChatFlow work for businesses in Brent?

Yes. ChatFlow is online, so any business in Brent can set it up in under an hour: add your website and documents, test the answers, then add the chat widget to your site or connect WhatsApp.

Can it answer customers in Gujarati?

Yes. ChatFlow replies in the language each customer writes in, including Gujarati and Romanian, from the same content you approve in English.

Which plan do most businesses start on?

Growth: website chat, WhatsApp, Facebook Messenger and Instagram answered by one AI agent, with up to 5 chatbots and 5 team members. Try it free for 14 days.

Can my team take over a conversation?

Yes. Your team sees every conversation as it happens and can take over in the same chat, with the full history in front of them.

What happens when the AI does not know the answer?

It says so and passes the conversation to your team with the question and the customer's details, instead of guessing.

How is customer data protected?

ChatFlow runs on SOC 2 Type II-certified infrastructure (our hosting providers) and is pursuing its own ISO 27001 certification. ChatFlow does not currently hold its own SOC 2 or ISO 27001 certification. Our data processing agreement covers UK GDPR, with international transfers under the EU Standard Contractual Clauses and the ICO's UK Addendum. Customer data is hosted in the United States.

Start answering Brent customers today.

Set up in under an hour. Your first 14 days are free, with every Growth feature switched on.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Local figures: ONS mid-year population estimates, mid-2025; ONS UK Business Counts 2026, local units; Census 2021 (England and Wales), main language, ONS. Conversations shown are illustrative examples.