Drawn from the latest ONS and Census figures for Solihull, with what ChatFlow does about each.
Reception phones never stop
Solihull has a higher share of health and social care businesses than the UK as a whole (7.7% against 5.6%), and patients and families look for answers in the evening, when reception is closed.
Solihull has 10,010 business units (ONS, 2026), most of them small. An AI agent answers first so the team can reply to the conversations that need a person.
1,575 businesses in professional, scientific and technical services
Professional, scientific and technical services is the largest sector in Solihull, with 1,575 business units (15.7% of the total). Answer fee and process questions for new clients and send only the serious enquiries to your partners.