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AI customer support in HastingsEvery customer message answered, around the clock.

An AI agent trained on your business answers Hastings customers on your website and WhatsApp in seconds, in the language they write in, and hands anything sensitive to your team.

  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Example Home Store

Website chat

Example

Customer

Hi, do you have the oak bookcase in stock at your shop?

ChatFlow AI

Yes, it is in stock at our shop and we are open until 6pm today.

Customer wrote in English, so ChatFlow answered in English.

businesses in Hastings
3,490
of residents mainly speak another language
5.2%
answers, in the language each customer writes in
24/7

Hastings at a glance

Home to 90,855 people at the mid-2025 estimate, down 0.1% since 2021, Hastings is a council area in South East, England. Its 3,490 business units are led by retail, wholesale and motor trade (17.2%), construction (14.8%) and professional, scientific and technical services (11.9%). 5.2% of residents have a main language other than English, most often Romanian, Polish and Russian.

What Hastings's numbers say about your customers

Drawn from the latest ONS and Census figures for Hastings, with what ChatFlow does about each.

Reception phones never stop

Hastings has a higher share of health and social care businesses than the UK as a whole (8.2% against 5.6%), and patients and families look for answers in the evening, when reception is closed.

A nurse pushing a wheelchair through a hospital corridor
A barista serving a customer in a café

Evenings and weekends are peak time

Hastings has a higher share of hospitality: accommodation and food businesses than the UK as a whole (10.2% against 7%), and hospitality businesses get many of their questions about menus, opening hours and group bookings after the office would normally close.

A flower stall on a busy Birmingham street

3,490 business units

Hastings has 3,490 business units (ONS, 2026), most of them small. An AI agent answers first so the team can reply to the conversations that need a person.

A customer buying from a shop owner at the counter

600 businesses in retail, wholesale and motor trade

600 of Hastings's business units are in retail, wholesale and motor trade, 17.2% of all local businesses. Answer stock, delivery and returns questions instantly and catch shoppers who would otherwise leave for a competitor.

Answering Hastings customers by this afternoon

No developers, no contracts, no call center to hire.

  1. Point it at your business

    Add your website address and upload any menus, price lists or policies. ChatFlow learns from them in minutes.

  2. Check the answers

    Ask it the questions your customers ask. Adjust anything in plain English until every answer sounds like you.

  3. Go live everywhere

    Paste one line of code on your site and connect WhatsApp. Your team takes over any conversation whenever they want.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

One AI agent on every chat channel

  • AI chat agent

    An AI agent trained on your website, documents and FAQs answers customer questions instantly and hands anything sensitive to your team with the full conversation attached.

    Included in Growth
  • Website live chat

    One line of code adds a chat widget to WordPress, Shopify, Wix, Webflow or any custom site. The AI answers first and your staff can take over the same chat live.

    Included in Growth
  • AI email agent

    Sync connects to your Outlook or Gmail inbox, drafts replies from your knowledge base, auto-sends the confident ones and queues the rest for your review.

    Enabled per account on request
  • WhatsApp

    Connect your WhatsApp Business number and the same AI agent answers there, with Facebook Messenger and Instagram available on Growth.

    Included in Growth

Hastings's largest business sectors

Retail, wholesale and motor trade

600 businesses

17.2% of local businesses

Answer stock, delivery and returns questions instantly and catch shoppers who would otherwise leave for a competitor.

Construction

515 businesses

14.8% of local businesses

Take job details and photos in the evening, when homeowners get in touch, and hand complete enquiries to your team.

Professional, scientific and technical services

415 businesses

11.9% of local businesses

Explain fees, timelines and what you need from new clients, so your team only speaks to serious prospects.

Recommended for Hastings businesses

The Growth plan

Try every Growth feature free for 14 days. Keep it only if it answers your customers the way you would.

  • Website chat, WhatsApp, Facebook Messenger and Instagram in one inbox
  • Answers in the language each customer writes in
  • Up to 5 chatbots and 5 team members
  • 15,000 customer conversations a month
  • Answers cite the exact document and page they came from
  • Analytics and sentiment dashboard, priority support

Questions from Hastings business owners

Does ChatFlow work for businesses in Hastings?

Yes. ChatFlow is online, so any business in Hastings can set it up in under an hour: add your website and documents, test the answers, then add the chat widget to your site or connect WhatsApp.

Can it answer customers in Romanian?

Yes. ChatFlow replies in the language each customer writes in, including Romanian and Polish, from the same content you approve in English.

Which plan do most businesses start on?

Growth: website chat, WhatsApp, Facebook Messenger and Instagram answered by one AI agent, with up to 5 chatbots and 5 team members. Try it free for 14 days.

Can my team take over a conversation?

Yes. Your team sees every conversation as it happens and can take over in the same chat, with the full history in front of them.

What happens when the AI does not know the answer?

It says so and passes the conversation to your team with the question and the customer's details, instead of guessing.

How is customer data protected?

ChatFlow runs on SOC 2 Type II-certified infrastructure (our hosting providers) and is pursuing its own ISO 27001 certification. ChatFlow does not currently hold its own SOC 2 or ISO 27001 certification. Our data processing agreement covers UK GDPR, with international transfers under the EU Standard Contractual Clauses and the ICO's UK Addendum. Customer data is hosted in the United States.

Start answering Hastings customers today.

Set up in under an hour. Your first 14 days are free, with every Growth feature switched on.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Local figures: ONS mid-year population estimates, mid-2025; ONS UK Business Counts 2026, local units; Census 2021 (England and Wales), main language, ONS. Conversations shown are illustrative examples.