A fast-growing customer base
Growth of 6% since 2021 has brought Cardiff thousands of new residents. Each one is a customer who has not yet picked a favourite local business.
An AI agent trained on your business answers Cardiff customers on your website and WhatsApp in seconds, in the language they write in, and hands anything sensitive to your team.
Example Home Store
Website chat
Customer wrote in English, so ChatFlow answered in English.
Cardiff is a council area in Wales with 381,516 residents (mid-2025 estimate), up 6% since 2021. Its 15,460 business units are led by retail, wholesale and motor trade (16.5%), professional, scientific and technical services (14.2%) and construction (9.6%). 8.9% of residents have a main language other than English, most often Arabic, Polish and Bengali. 12.2% can speak Welsh.
Drawn from the latest ONS and Census figures for Cardiff, with what ChatFlow does about each.
Growth of 6% since 2021 has brought Cardiff thousands of new residents. Each one is a customer who has not yet picked a favourite local business.
Cardiff has a higher share of health and social care businesses than the UK as a whole (8% against 5.6%), and reception teams spend much of the day on registration and opening-hours questions that a website can answer.
Arabic (1.4%) and Polish (0.7%) are the most common main languages after English in Cardiff, where 8.9% of residents mainly speak another language (Census 2021). Customers can write in their own language and get the answer in it.
Cardiff has 15,460 business units (ONS, 2026), most of them small. An AI agent answers first so the team can reply to the conversations that need a person.
No developers, no contracts, no call center to hire.
Add your website address and upload any menus, price lists or policies. ChatFlow learns from them in minutes.
Ask it the questions your customers ask. Adjust anything in plain English until every answer sounds like you.
Paste one line of code on your site and connect WhatsApp. Your team takes over any conversation whenever they want.
An AI agent trained on your website, documents and FAQs answers customer questions instantly and hands anything sensitive to your team with the full conversation attached.
Included in GrowthOne line of code adds a chat widget to WordPress, Shopify, Wix, Webflow or any custom site. The AI answers first and your staff can take over the same chat live.
Included in GrowthSync connects to your Outlook or Gmail inbox, drafts replies from your knowledge base, auto-sends the confident ones and queues the rest for your review.
Enabled per account on requestConnect your WhatsApp Business number and the same AI agent answers there, with Facebook Messenger and Instagram available on Growth.
Included in Growth16.5% of local businesses
Tell shoppers what is in stock, when it will arrive and how returns work, before they give up and buy elsewhere.
14.2% of local businesses
Explain fees, timelines and what you need from new clients, so your team only speaks to serious prospects.
9.6% of local businesses
Take job details and photos in the evening, when homeowners get in touch, and hand complete enquiries to your team.
Recommended for Cardiff businesses
Try every Growth feature free for 14 days. Keep it only if it answers your customers the way you would.
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Local figures: ONS mid-year population estimates, mid-2025; ONS UK Business Counts 2026, local units; Census 2021 (England and Wales), main language, ONS; Census 2021 (Wales), Welsh language skills, ONS. Conversations shown are illustrative examples.