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AI customer support in ChathamAnswer every customer in seconds.

An AI agent trained on your business answers Chatham customers on your website and WhatsApp in seconds and hands anything sensitive to your team.

  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Example Roofing

Website chat

Example

Customer

A few tiles came off my roof in the wind. Can someone take a look?

ChatFlow AI

Sorry to hear that. We cover the whole area and quotes are free. Can I take your postcode, a photo if you have one, and the best number for our surveyor to call you?

Customer wrote in English, so ChatFlow answered in English.

residents at the 2021 Census
76,955
is the median age (typical town: 40.6)
37
answers on website chat and WhatsApp
24/7

Chatham at a glance

76,955 people lived in Chatham, Medway, South East, at the 2021 Census. Its median age is 37. Homes are 62.5% owner-occupied, 21.3% privately rented and 16.2% socially rented. 15.7% of residents were born outside the UK.

What Chatham's numbers say about your customers

Drawn from the latest ONS and Census figures for Chatham, with what ChatFlow does about each.

A younger town: median age 37

With a median age of 37, Chatham is younger than most towns in England and Wales (40.6). Its customers would rather send a message than make a call.

Two young women looking at a phone on a city street
A red telephone box and post box outside a shop

26.3% of Medway's residents

76,955 people lived in Chatham at the 2021 Census, 26.3% of Medway's population. That is a lot of customers who would rather message than call.

A nurse pushing a wheelchair through a hospital corridor

Most residents work in wholesale and retail trade

The largest group of working residents in Chatham work in wholesale and retail trade (15.7%), followed by human health and social work activities (14.5%) and construction (13.2%). Shift patterns mean many customers can only get in touch outside office hours.

A high street in Stratford-upon-Avon

Homes and households

In Chatham, 62.5% of households own their home, 21.3% rent privately and 16.2% rent from a council or housing association (Census 2021). Each group brings different questions, from repairs and moving to new-customer enquiries.

Answering Chatham customers by this afternoon

No developers, no contracts, no call center to hire.

  1. Point it at your business

    Add your website address and upload any menus, price lists or policies. ChatFlow learns from them in minutes.

  2. Check the answers

    Ask it the questions your customers ask. Adjust anything in plain English until every answer sounds like you.

  3. Go live everywhere

    Paste one line of code on your site and connect WhatsApp. Your team takes over any conversation whenever they want.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

One AI agent on every chat channel

  • AI chat agent

    An AI agent trained on your website, documents and FAQs answers customer questions instantly and hands anything sensitive to your team with the full conversation attached.

    Included in Growth
  • Website live chat

    One line of code adds a chat widget to WordPress, Shopify, Wix, Webflow or any custom site. The AI answers first and your staff can take over the same chat live.

    Included in Growth
  • AI email agent

    Sync connects to your Outlook or Gmail inbox, drafts replies from your knowledge base, auto-sends the confident ones and queues the rest for your review.

    Enabled per account on request
  • WhatsApp

    Connect your WhatsApp Business number and the same AI agent answers there, with Facebook Messenger and Instagram available on Growth.

    Included in Growth

Medway's largest business sectors

Construction

2,385 businesses

22% of local businesses

Capture quote requests at any hour, answer service-area questions and pass ready-to-price jobs to your estimator.

Retail, wholesale and motor trade

1,670 businesses

15.4% of local businesses

Tell shoppers what is in stock, when it will arrive and how returns work, before they give up and buy elsewhere.

Professional, scientific and technical services

1,160 businesses

10.7% of local businesses

Answer fee and process questions for new clients and send only the serious enquiries to your partners.

Recommended for Chatham businesses

The Growth plan

Try every Growth feature free for 14 days. Keep it only if it answers your customers the way you would.

  • Website chat, WhatsApp, Facebook Messenger and Instagram in one inbox
  • Answers in the language each customer writes in
  • Up to 5 chatbots and 5 team members
  • 15,000 customer conversations a month
  • Answers cite the exact document and page they came from
  • Analytics and sentiment dashboard, priority support

Questions from Chatham business owners

Can a Chatham business set this up itself?

Yes. Any business in Chatham can set ChatFlow up online in under an hour: add your website and documents, test the answers, then add the chat widget to your site or connect WhatsApp.

Can it answer in other languages?

Yes. It replies in the language each customer writes in. Across Medway, the most common main languages after English are Romanian and Polish (Census 2021).

Which plan should we choose?

Growth: website chat, WhatsApp, Facebook Messenger and Instagram answered by one AI agent. Try it free for 14 days.

Can my team take over a conversation?

Anyone on your team can take over the chat at any point, with the whole conversation in front of them, so the customer never repeats themselves.

How is customer data protected?

ChatFlow runs on SOC 2 Type II-certified infrastructure (our hosting providers) and is pursuing its own ISO 27001 certification. ChatFlow does not currently hold its own SOC 2 or ISO 27001 certification. Our data processing agreement covers UK GDPR, with international transfers under the EU Standard Contractual Clauses and the ICO's UK Addendum. Customer data is hosted in the United States.

Start answering Chatham customers today.

Set up in under an hour. Your first 14 days are free, with every Growth feature switched on.

Start your 14-day free trial
  • 14-day free trial
  • Live in under an hour
  • Cancel anytime

Local figures: ONS, Towns and cities: characteristics of built-up areas, England and Wales: Census 2021; ONS UK Business Counts 2026, local units; Census 2021 (England and Wales), main language, ONS. Conversations shown are illustrative examples.