Contributing to AI Training
The three practical ways you improve your chatbot, give it good content, learn from real conversations, and shape its behavior.
Here, "training" means improving your own chatbot's knowledge. There are three practical ways to do it.
Give it good content
Feed the chatbot accurate, relevant information about your business, products, policies, and common questions, this is what it draws on to answer.
Learn from real conversations
Review what customers actually ask under Conversations. Where the chatbot struggled, add or refine content so it does better next time. Sentiment Analysis helps you find those moments quickly.
Shape its behavior
Use conversation flows to set rules and guide how the chatbot handles specific situations, like verifying identity or always offering a human handoff.
The result
The more relevant content you provide, and the more you refine based on real conversations, the more helpful, accurate, and personalized your chatbot becomes for your customers.