Live Chats
Handle customer conversations as a live agent, set your availability, and assign chats.
When a visitor needs a human, the Live Chats area is where your agents take over. Set yourself available, pick up conversations, and route them to the right person.
- Use Live Chat
- Set Your Agent Status
- Assign Chats (Enterprise)
Use Live Chat
Handle customer conversations as a live agent, take over from the AI, reply in real time, and hand back when you're done.
Set Agent Status
Mark yourself available for chat from Live Chats, understand each status, and control when conversations route to you.
Assign Chats
Take over a conversation yourself, or hand it to a specific teammate, straight from the conversation view.