Bots & Agents
Guides for the Bots & Agents area, build and train your chatbots, plus Echo voice AI, campaigns, and email sync.
The Bots & Agents section is where you build and train your AI: your chatbots and everything in their workspace, plus Echo (voice AI), outbound campaigns, and email sync.
- Chatbots - Build, train, connect, and publish a chatbot
- Set Up Echo (Voice AI) (Enterprise)
- Echo Guardrails and Safety (Enterprise)
- Echo Simulations (Enterprise)
- Echo Outbound Campaigns (Enterprise)
- Create Campaigns (Enterprise)
- Sync Emails (Enterprise)
Chatbots
Every guide for the chatbot workspace, build and publish, train its knowledge, connect channels, and configure its behavior.
Use Echo Voice AI
Give your business a phone line that answers itself. Echo talks to callers 24/7 using your chatbot's knowledge, then logs every call with a transcript, summary, and sentiment.
Echo Guardrails
Echo ships with an always-on safety layer, and lets you add your own business rules, procedures, and approved actions on top. Here is how the layers fit together and how to configure yours.
Echo Simulations
Grade your Echo agent against caller scenarios before it goes live. Pick what to test, set the pass criteria, run the suite, and read the per-scenario scores.