E-commerce Optimization

Help shoppers find the right product and buy with confidence.

Key benefits

• Product guidance that answers spec, fit, and compatibility questions.
• Fewer abandoned carts by clearing up doubts in the moment.
• Order support for status, shipping, and returns questions.

How ChatFlow does it

Train ChatFlow on your catalog and policies and add it to your store, so it can answer pre-sale questions. Connect your order data through an API connection and it can handle post-purchase questions like order status too.

What you can configure

• The product and policy knowledge it answers from, through FAQs, documents, and website training.
• Live order and product data, through API connections.
• The look of the widget on your store, in Design.

Set it up

1. Add ChatFlow to your store: Shopify or Magento.
2. Set up API connections to sync product or order data.
3. Train it on your catalog and policies, then test in the Playground.