E-commerce Optimization
Recommend products, answer buying questions, and support shoppers before and after the sale.
Help shoppers find the right product and buy with confidence.
Key benefits
- Product guidance that answers spec, fit, and compatibility questions.
- Fewer abandoned carts by clearing up doubts in the moment.
- Order support for status, shipping, and returns questions.
How ChatFlow does it
Train ChatFlow on your catalog and policies and add it to your store, so it can answer pre-sale questions. Connect your order data through an API connection and it can handle post-purchase questions like order status too.
What you can configure
- The product and policy knowledge it answers from, through FAQs, documents, and website training.
- Live order and product data, through API connections.
- The look of the widget on your store, in Design.
Set it up
- Add ChatFlow to your store: Shopify or Magento.
- Set up API connections to sync product or order data.
- Train it on your catalog and policies, then test in the Playground.
Related
Shopify Integration GuideAdd the ChatFlow chat widget to your Shopify store by pasting the embed snippet into your theme.How to Set Up API ConnectionsLink ChatFlow to external services with API connections and webhooks, then keep their data in sync and monitor health.How to Add FAQsTrain your chatbot with question-and-answer pairs so it answers your most common questions accurately and consistently.Lead GenerationPrevious pageFAQ HandlingNext page