Continuous Training and Improvement
Keep your chatbot accurate and helpful over time with a simple loop, see how it's doing, close the gaps, re-test.
A chatbot is not "set and forget." The best results come from a simple loop: see how it is doing, then add or refine the content behind it.
See how it's doing
Review real conversations under Conversations to spot questions the chatbot answered poorly or could not answer. Use Sentiment Analysis to track satisfaction and find conversations that need attention.
Close the gaps
Add new FAQs for questions that keep coming up. Upload documents or re-train on your website when your information changes. Refine your conversation flows to guide tricky interactions.
Re-test
Test in the Playground after changes to confirm the answers improved before customers see them.
Why it matters
Repeating this loop keeps the chatbot accurate as your business evolves, steadily increases how many questions it can handle on its own, and improves customer satisfaction over time.