Feedback Collection
Gather customer feedback in the flow of conversation, then spot themes with sentiment analysis.
Understand what your customers think by gathering feedback right in the chat.
Key benefits
- Direct customer insight in the customer's own words.
- Higher response rates than a separate survey.
- Continuous improvement from what you learn.
How ChatFlow does it
Use conversation flows to prompt for feedback at the right moment, then review the actual conversations and the sentiment trend to spot recurring themes, what is working and what is frustrating customers.
What you can configure
- When and how the chatbot asks for feedback, with conversation flows.
- How you track satisfaction over time, with Sentiment Analysis.
Set it up
- Create conversation flows to ask for feedback at the right moment.
- Use sentiment analysis and review conversations to find themes.
Related
How to Create Conversation FlowsSet always-on behavior rules, custom rules, and flow instructions that guide exactly how your chatbot handles conversations.How to Use Sentiment AnalysisSee how customers feel across their chats, track sentiment, CSAT, and resolution rate, read the correlation between resolution and sentiment, and act on individual conversations.How to View ConversationsReview your complete chat history, filter by date, status, and platform, and open any conversation to read the thread and its Information, Sentiment, Audit, and Profile tabs.Content RecommendationsPrevious pageEvent PromotionNext page