Enhanced Customer Support

Give customers real-time, 24/7 answers and guidance, with handoff to a human when they need one.

Answer customer questions instantly, around the clock, in your brand's voice.

Key benefits

Real-time answers to common questions, so customers never wait.
24/7 availability across time zones, with no extra headcount.
On-brand responses trained on your own content.

How ChatFlow does it

ChatFlow answers from the knowledge you give it, your website, documents, and FAQs, and hands off to a human agent when a conversation needs one. Your team only steps in for the conversations that truly need a person.

What you can configure

The chatbot's knowledge, through FAQs, documents, and website training.
When and how it hands off, with human support triggers.
How it behaves in specific situations, with conversation flows.

Set it up

Create your first chatbot and train it on your content.
Enable human support for live agent handoff.
Shape its behavior with conversation flows.

How to Enable Human SupportLet customers hand off from the chatbot to a live agent, with a custom button and control over when it appears.How to Add FAQsTrain your chatbot with question-and-answer pairs so it answers your most common questions accurately and consistently.How to Create Conversation FlowsSet always-on behavior rules, custom rules, and flow instructions that guide exactly how your chatbot handles conversations.Lead GenerationNext page