Enhanced Customer Support
Give customers real-time, 24/7 answers and guidance, with handoff to a human when they need one.
Answer customer questions instantly, around the clock, in your brand's voice.
Key benefits
- Real-time answers to common questions, so customers never wait.
- 24/7 availability across time zones, with no extra headcount.
- On-brand responses trained on your own content.
How ChatFlow does it
ChatFlow answers from the knowledge you give it, your website, documents, and FAQs, and hands off to a human agent when a conversation needs one. Your team only steps in for the conversations that truly need a person.
What you can configure
- The chatbot's knowledge, through FAQs, documents, and website training.
- When and how it hands off, with human support triggers.
- How it behaves in specific situations, with conversation flows.
Set it up
- Create your first chatbot and train it on your content.
- Enable human support for live agent handoff.
- Shape its behavior with conversation flows.
Related
How to Enable Human SupportLet customers hand off from the chatbot to a live agent, with a custom button and control over when it appears.How to Add FAQsTrain your chatbot with question-and-answer pairs so it answers your most common questions accurately and consistently.How to Create Conversation FlowsSet always-on behavior rules, custom rules, and flow instructions that guide exactly how your chatbot handles conversations.Lead GenerationNext page