FAQ Handling
Deflect repetitive questions so your team can focus on the complex ones.
Let ChatFlow answer the questions your team gets over and over.
Key benefits
- Instant answers to your most common questions.
- Less load on your support team.
- Consistent responses every time.
How ChatFlow does it
Add your frequently asked questions as question-and-answer pairs, or let ChatFlow learn them from your website and documents. It matches a customer's question to the closest answer, even when they word it differently.
What you can configure
- Direct question-and-answer pairs, through FAQs.
- Broader knowledge, by uploading documents and training on your website.
Set it up
- Add FAQs for your top questions.
- Upload documents to expand what it can answer.
- Test in the Playground by asking your FAQs in different words.
Related
How to Add FAQsTrain your chatbot with question-and-answer pairs so it answers your most common questions accurately and consistently.How to Upload DocumentsTrain your chatbot on PDFs, Word docs, spreadsheets, markdown, and text files. Upload one at a time or in bulk, see regulatory documents auto-detected, and preview the extracted text.How to Test Your Chatbot in the PlaygroundChat with your bot in a safe sandbox to check its answers, tone, and edge cases before you publish it to your site.E-commerce OptimizationPrevious pageAppointment SchedulingNext page