Custom Automation
Automate your own processes with conversation flows and connected systems.
Tailor ChatFlow to your own workflows, from categorizing inquiries to routing them to the right place.
Key benefits
- Less manual work on repetitive tasks.
- Consistent, accurate handling every time.
- Connected to the systems you already use.
How ChatFlow does it
Define how the chatbot should behave with conversation flows and custom rules, and connect external systems through API connections so it can act on real data, not just answer from static content.
What you can configure
- Behavior rules, custom rules, and flow instructions, through conversation flows.
- Connections to your own systems, through API connections and external services.
Set it up
- Create conversation flows to define behavior and rules.
- Set up API connections to connect external systems.
Related
How to Create Conversation FlowsSet always-on behavior rules, custom rules, and flow instructions that guide exactly how your chatbot handles conversations.How to Set Up API ConnectionsLink ChatFlow to external services with API connections and webhooks, then keep their data in sync and monitor health.How to Connect External ServicesSync files from Google Drive or Microsoft OneDrive and SharePoint straight into your chatbot's knowledge base.