Facebook Messenger Integration Guide
Connect a Facebook Page to ChatFlow so your chatbot answers Messenger conversations automatically.
Before you begin
Connect your Facebook Page so your chatbot answers Messenger conversations automatically, with handoff to a human agent when you need it.
Select your Page during authorization
When Meta asks which Pages to share with ChatFlow, you must check the box next to your Page. If you skip it, the connection fails with a "Facebook Page Not Found" error. You also need admin access to the Page.
Step 1: Prepare your Facebook Page
- In your Page settings, open Messaging and enable Allow people to contact my Page privately.
- Under Page access (or Page Roles), confirm your account is an Admin.
Step 2: Connect in ChatFlow
Open the Integrations tab
In ChatFlow, open your chatbot, go to the Integrations tab, find Messenger, and select Connect.
Authorize and select your Page
Select Connect with Facebook, log in with an admin account, check the box next to your Page, approve the messaging permissions, and select Done.
Confirm it connected
ChatFlow sets up the webhook automatically, you should see your Page name and a connected status.
The 24-hour window
Facebook only allows automated replies within 24 hours of the customer's last message. After that, standard messages cannot be sent until the customer messages again (approved message tags are the exception).
Verify it's working
- Open Facebook Messenger, find your Page, and send it a message.
- Confirm the chatbot replies automatically.
- Open Conversations in ChatFlow and confirm the Messenger message appears.
Troubleshooting
My Page does not appear or I get "Page Not Found"
You must check the box next to your Page during authorization, and you need admin access. Disconnect and reconnect, making sure to select the Page.
Messages are not coming through
Confirm the integration shows as connected, that the Page is published, and that your chatbot has training content. If the popup was blocked, allow popups for chat-flow.app.
Plan and policy
Messenger is available on the Growth and Enterprise plans. Make sure your automated replies follow Facebook's Platform Policy and Community Standards.