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How to Connect Messenger

Connect your chatbot to Facebook Messenger so it answers messages to your Page automatically.

Before you begin

Connecting Messenger lets your chatbot answer messages sent to your Facebook Page automatically, with handoff to a human agent when you need it.

Select your Page during authorization

When Meta asks which Pages to share with ChatFlow, you must check the box next to your Page. If you skip it, you will see a "Facebook Page Not Found" error. You also need admin access to the Page.

Before you begin

  • Use a Facebook Page (not a personal profile), with messaging enabled in the Page's settings.
  • You must be an admin of that Page.

Connect in ChatFlow

  1. Go to Chatbots in the sidebar and open your chatbot.
  2. Click the Integrations tab.
  3. Find Messenger and select Connect.
The chatbot Integrations tab with channel cards including Messenger and a Connect button
1

Authorize with Facebook

Select Connect with Facebook and log in with an account that has admin access to the Page.

2

Select your Page and approve

Check the box next to the Page you want to connect, approve the messaging permissions, and select Done.

3

Confirm it connected

ChatFlow sets up the webhook automatically. You should see your Page name and a connected status.

The 24-hour window

Facebook only allows automated replies within 24 hours of the customer's last message. After that, standard messages cannot be sent until the customer messages again.

Full walkthrough with screenshots

For the complete setup with screenshots, follow the Messenger integration guide.

Verify it's working

  1. Open Facebook Messenger, find your Page, and send it a message.
  2. Confirm the chatbot replies automatically.
  3. Open Conversations in ChatFlow and confirm the Messenger message appears.

Troubleshooting

My Page does not appear or I get "Page Not Found"

You must check the box next to your Page during authorization, and you need admin access to it. Disconnect and reconnect, making sure to select the Page.

Messages are not coming through

Confirm the integration shows as connected, that the Page is published, and that your chatbot has training content to answer from.