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How to Connect Messenger

Connect your chatbot to Facebook Messenger so it answers messages to your Page automatically.

Before you begin

Connecting Messenger lets your chatbot answer messages sent to your Facebook Page automatically, with handoff to a human agent when you need it.

Select your Page during authorization

When Meta asks which Pages to share with ChatFlow, you must check the box next to your Page. If you skip it, you will see a "Facebook Page Not Found" error. You also need admin access to the Page.

Before you begin

  • Use a Facebook Page (not a personal profile), with messaging enabled in the Page's settings.
  • You must be an admin of that Page.
  • Messenger is available on the Growth and Enterprise plans.

Connect in ChatFlow

  1. Go to Chatbots in the sidebar and open your chatbot.
  2. Click the Integrations tab.
  3. Find Messenger and select Connect Messenger.
The chatbot Integrations tab with channel cards including Messenger and a Connect button
1

Select Connect with Facebook

The Quick Setup with Facebook window lists what happens next. Select Connect with Facebook.

The Quick Setup with Facebook window for Messenger, with a Connect with Facebook button
2

Log in and select your Page

In the Facebook popup, log in with an account that has admin access, check the box next to the Page you want to connect, and approve the messaging permissions.

3

Wait for Integration Complete

ChatFlow configures everything automatically. When you see Integration Complete! with your Page name and an Active status, you are connected. Select Done, or Test Integration to try it in the Playground.

The 24-hour window

Facebook only allows automated replies within 24 hours of the customer's last message. After that, standard messages cannot be sent until the customer messages again.

Prefer to watch?

The Messenger integration guide has a short video of the whole setup.

Verify it's working

  1. Open Facebook Messenger, find your Page, and send it a message.
  2. Confirm the chatbot replies automatically.
  3. Open Conversations in ChatFlow and confirm the Messenger message appears.

Troubleshooting

My Page does not appear or I get "Page Not Found"

You must check the box next to your Page during authorization, and you need admin access to it. Disconnect and reconnect, making sure to select the Page.

"Authorization window closed"

The Facebook popup closed before the connection finished. Select Connect Messenger and go through the popup again.

Messages are not coming through

Confirm the integration shows as connected, that the Page is published, and that your chatbot has training content to answer from.