Echo answers the phone when your front desk is with patients: office hours, directions and accepted insurance from your own information, and a callback request for rescheduling or anything clinical.
Parkview Medical
Phone call
Customer wrote in English, so ChatFlow answered in English.
Each one is answered, recorded and turned into something your team can act on.
Echo takes the patient's name, number and the change they need, and queues a callback so your front desk confirms the new time.
The questions that tie up a front desk all day, answered from the information you provide.
Calls outside office hours still get answered and recorded, with a callback request waiting for your staff in the morning.
A Spanish line handles Spanish-speaking patients from greeting to callback request.
Florida has 71,553 health care businesses, including medical and dental practices. Miami-Dade County alone has 11,061.
22.2%of Floridians speak Spanish at home. A Spanish Echo line handles those callers start to finish.
Source: U.S. Census Bureau, County Business Patterns 2022; U.S. Census Bureau, American Community Survey 2019-2023 5-Year, Table C16001.
Everything below is part of Echo today.
Echo picks up day and night and answers from the information you give it: services, hours, locations, policies.
When a caller needs your team, Echo takes their name and number, reads it back, and adds a callback request to your queue.
Each call is recorded and transcribed, with a short summary so your team knows what happened without listening back.
Each Echo line speaks the language you choose, so a Spanish line handles Spanish-speaking callers from start to finish.
Add a transfer number and Echo can hand a caller to a person, with a short summary of the call.
Echo can also run outbound call campaigns, such as reminders and follow-ups, and book meetings on those calls.
Echo does not diagnose, triage or advise on treatment. Clinical questions become a callback request for your staff. Enterprise customers can request a HIPAA-ready configuration with a signed BAA.
Echo is set up with you, not left to a self-serve form.
What owners ask us first about Echo.
Tell us how your phones work today. We will show you Echo on a call like yours and quote it to your call volume.
