Echo answers your firm's phone around the clock, takes down new-matter details in English or Spanish, and puts a callback request in front of your team, so the call at 9pm is not the client who signs with someone else.
Rivera & Cole Law
Phone call
Customer wrote in English, so ChatFlow answered in English.
Each one is answered, recorded and turned into something your team can act on.
Accident, family and immigration calls often come in evenings and weekends. Echo takes the caller's name, number and what happened, and queues a callback for an attorney.
Echo answers general questions from the information you give it (office hours, documents to bring, where to park) and takes a callback request for anything about a specific case.
Set a line to Spanish and Echo handles the whole call in Spanish, with the transcript and summary saved for your team.
When everyone is in court or on another call, every caller still gets a person-like answer instead of a ring-out.
Florida has 92,082 professional-services firms, the Census group that includes law practices. Miami-Dade County alone has 17,138.
22.2%of Floridians speak Spanish at home. A Spanish Echo line handles those callers start to finish.
Source: U.S. Census Bureau, County Business Patterns 2022; U.S. Census Bureau, American Community Survey 2019-2023 5-Year, Table C16001.
Everything below is part of Echo today.
Echo picks up day and night and answers from the information you give it: services, hours, locations, policies.
When a caller needs your team, Echo takes their name and number, reads it back, and adds a callback request to your queue.
Each call is recorded and transcribed, with a short summary so your team knows what happened without listening back.
Each Echo line speaks the language you choose, so a Spanish line handles Spanish-speaking callers from start to finish.
Add a transfer number and Echo can hand a caller to a person, with a short summary of the call.
Echo can also run outbound call campaigns, such as reminders and follow-ups, and book meetings on those calls.
Echo is instructed to answer only from your firm's own information. It does not give legal advice, assess a case or promise outcomes; it collects details so an attorney can call back.
Echo is set up with you, not left to a self-serve form.
What owners ask us first about Echo.
Tell us how your phones work today. We will show you Echo on a call like yours and quote it to your call volume.
