After a storm, policyholders call in waves. Echo answers several calls at the same time, takes the claim details and policy number, and queues a callback for an agent, so your team works a list instead of a voicemail box.
Keystone Insurance
Phone call
Customer wrote in English, so ChatFlow answered in English.
Each one is answered, recorded and turned into something your team can act on.
Echo takes the caller's name, policy number and what happened, and queues it for an agent to open the claim.
Echo answers general questions from the information you provide and takes details for a quote callback.
Routine questions answered from your materials, with a callback request for anything account-specific.
A Spanish line handles the whole call in Spanish, with the transcript saved for your agents.
Florida has 35,872 finance and insurance businesses, including insurance agencies. Miami-Dade County alone has 5,417.
22.2%of Floridians speak Spanish at home. A Spanish Echo line handles those callers start to finish.
Source: U.S. Census Bureau, County Business Patterns 2022; U.S. Census Bureau, American Community Survey 2019-2023 5-Year, Table C16001.
Everything below is part of Echo today.
Echo picks up day and night and answers from the information you give it: services, hours, locations, policies.
When a caller needs your team, Echo takes their name and number, reads it back, and adds a callback request to your queue.
Each call is recorded and transcribed, with a short summary so your team knows what happened without listening back.
Each Echo line speaks the language you choose, so a Spanish line handles Spanish-speaking callers from start to finish.
Add a transfer number and Echo can hand a caller to a person, with a short summary of the call.
Echo can also run outbound call campaigns, such as reminders and follow-ups, and book meetings on those calls.
Echo does not quote premiums, bind coverage or make claim decisions. It collects details for your licensed agents and adjusters to act on.
Echo is set up with you, not left to a self-serve form.
What owners ask us first about Echo.
Tell us how your phones work today. We will show you Echo on a call like yours and quote it to your call volume.
