When the AC fails in a Florida summer or a storm takes off shingles, the phone does not stop. Echo answers your calls, takes the address and the problem, and flags urgent jobs in a callback request for your team.
Sunstate Air & Plumbing
Phone call
Customer wrote in English, so ChatFlow answered in English.
Each one is answered, recorded and turned into something your team can act on.
Peak heat brings a wave of no-cool calls. Echo answers them and records the address, the problem and how urgent it is.
After a storm, roofing and water-damage calls arrive in a surge. Echo answers several calls at the same time, so far fewer homeowners hear a busy tone or voicemail.
Echo answers what you have told it about services, areas and hours, and takes the details for a quote callback.
Your techs stay on the job. Echo handles the phone and every call ends with a callback request your office can work through.
Florida has 65,227 construction businesses, the Census group that includes HVAC, plumbing and roofing contractors. Miami-Dade County alone has 6,519.
22.2%of Floridians speak Spanish at home. A Spanish Echo line handles those callers start to finish.
35 of 67Florida counties are on the coast, where storm season brings call surges from June to November.
Source: U.S. Census Bureau, County Business Patterns 2022; U.S. Census Bureau, American Community Survey 2019-2023 5-Year, Table C16001.
Everything below is part of Echo today.
Echo picks up day and night and answers from the information you give it: services, hours, locations, policies.
When a caller needs your team, Echo takes their name and number, reads it back, and adds a callback request to your queue.
Each call is recorded and transcribed, with a short summary so your team knows what happened without listening back.
Each Echo line speaks the language you choose, so a Spanish line handles Spanish-speaking callers from start to finish.
Add a transfer number and Echo can hand a caller to a person, with a short summary of the call.
Echo can also run outbound call campaigns, such as reminders and follow-ups, and book meetings on those calls.
Echo does not commit to arrival times or prices. It marks urgent calls in the callback request, and when you configure a transfer number it can connect the caller to your on-call line.
Echo is set up with you, not left to a self-serve form.
What owners ask us first about Echo.
Tell us how your phones work today. We will show you Echo on a call like yours and quote it to your call volume.
